Shipping Policy

This policy applies to retail orders placed directly through the TrueBite Chews online store.

Where we ship

We currently ship eligible online orders within the United States. We do not ship to locations that our carriers cannot service or where shipment of the product is restricted.

Processing and delivery estimates

Orders are normally processed within 1–3 business days, excluding weekends and holidays. Delivery times shown at checkout begin after the order is transferred to the carrier and are estimates, not guarantees. Carrier delays, severe weather, holidays, address issues, and other events outside our reasonable control may affect delivery.

If fulfillment is materially delayed, we will use the contact information provided with the order to notify you when reasonably possible.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Standard shipping is free on qualifying retail orders of $50 or more after discounts and before taxes. Orders below the threshold are charged the applicable shipping rate shown at checkout. Expedited options, when offered, are charged separately and do not become free because the order meets the standard-shipping threshold.

Addresses and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact sales@truebitechews.us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address, refusal, or failure to collect a package may be charged to the customer or deducted from an approved refund, to the extent permitted by law.

Title and risk of loss transfer as provided by applicable law. A carrier scan marked delivered does not always establish final responsibility; we will review reported delivery problems using the order and carrier records.

Lost, delayed, or damaged packages

If tracking has not updated for an unusual period, or an order is marked delivered but cannot be located, check the delivery area and contact the carrier first. You may then email sales@truebitechews.us with your order number so we can assist with the carrier investigation. Claims must be made promptly and may require photographs, a signed statement, or other carrier documentation.

For products that arrive damaged or incorrect, follow our Return and Refund Policy and contact us within 7 days of delivery.

Multiple shipments

Items in the same order may ship separately. When available, separate tracking information will be provided. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Contact

Shipping questions may be sent to sales@truebitechews.us.