Return and Refund Policy

We want you and your dog to be happy with your TrueBite Chews purchase. This policy applies to retail purchases made directly through our online store. Wholesale, retailer, custom, and other business-to-business orders are governed by their applicable written agreement or sales terms.

30-day return window

You may request a return within 30 days after the order is marked delivered. To be eligible, the product must be unused, unopened, unconsumed, in its original sealed packaging, and in the same condition in which it was received. Proof of purchase is required.

Because our products are animal food products and natural chews, we cannot accept returns of opened, used, chewed, partially consumed, contaminated, or improperly stored products. This restriction protects product safety and hygiene.

Return authorization

Before sending anything back, email sales@truebitechews.us with your order number and reason for the return. Returns sent without prior authorization may be refused. If your return is approved, we will provide the return instructions and return address. Items must be shipped within the period stated in the authorization.

Return shipping and non-refundable charges

Except when an item arrived damaged, defective, or different from what was ordered, the customer is responsible for return shipping costs. Original shipping charges and expedited shipping fees are non-refundable. We recommend using a trackable shipping service because we are not responsible for returns lost or damaged in transit.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, appears defective, or is not what you ordered, contact us within 7 days at sales@truebitechews.us. Include your order number and clear photographs of the product, packaging, shipping label, and any damage. Keep the product and packaging until we finish reviewing the claim. When the claim is approved, we may replace the item, issue store credit, or provide a refund, as appropriate.

Natural chews vary in size, shape, color, texture, and odor. These natural differences are not defects. A dog's preference, chewing speed, or consumption time is also not a product defect.

Items that cannot be returned

• Opened, used, chewed, consumed, or unsealed products;
• Products not stored or handled according to their instructions;
• Gift cards, free samples, promotional gifts, and final-sale or clearance items;
• Customized products and products purchased from another retailer or marketplace; and
• Items returned more than 30 days after delivery or without authorization.

If you purchased a TrueBite Chews product from another seller, contact that seller and follow its return policy.

Refunds

We will inspect authorized returns after they arrive. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the credit. We may deduct any loss in value caused by handling beyond what is reasonably necessary to inspect an eligible item, to the extent permitted by law.

Order cancellation

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins. Once an order ships, the eligible-return rules above apply.

Consumer rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable law.

Contact

Questions about a return or refund may be sent to sales@truebitechews.us.